ByJordonCho (“we”, “our”, or “us”) operates the on-site mobile repair service located at byjordoncho.com(the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We only collect information necessary to fulfill, coordinate, and document your battery replacement service:
- Contact Information: Full name, WhatsApp phone number, and email address.
- Service Location Details: Drop-off address, condo/office name, cafe location, or GPS coordinates/pin drops provided via WhatsApp or online booking.
- Device Details: iPhone model, reported battery health percentage, physical condition notes, and replacement serial identifiers.
- Operational Video Proof: Video recordings of the physical repair process conducted on our workbench/mobile mat.
2. Device Data & Passcode Non-Collection Guarantee
- No Passcode Access: We do not require, request, or store your iPhone passcode. All physical repairs are designed to be performed while your device remains locked.
- No Access to Personal Content: We do not inspect, browse, copy, transfer, or extract any photos, messages, files, contacts, or app data stored on your device.
- Repair Verification Video: Video footage recorded during the repair is strictly used for quality assurance, physical tamper-seal verification, and disputing false damage claims. Footage is securely stored and permanently deleted after warranty expiration unless required by legal authorities.
3. How We Use Your Information
Your information is strictly used for:
- Coordinating arrival times and location meetups across our service coverage areas (Klang Valley / Subang / Bukit Jalil).
- Communicating appointment updates, quotes, and post-service warranty documentation.
- Processing invoices and recording 1-year warranty claims.
- Measuring website performance and tracking ad conversions via Google Ads / Meta Pixel (non-personally identifiable usage data).
4. Disclosure of Personal Data
We do not sell, trade, rent, or lease your personal information to third parties. We only share information with third-party service providers essential for our operations:
- Communication & Scheduling: WhatsApp (Meta Platforms, Inc.) and calendar scheduling providers.
- Web Hosting & Analytics: Hosting infrastructure and analytics platforms used solely to monitor site performance.
- Legal Compliance: Law enforcement or regulatory authorities only when strictly required by Malaysian law.
5. Data Retention & Security
- Your contact and warranty records are retained only for as long as necessary to service your 1-year battery warranty.
- We implement physical and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction of personal data.
6. Your Rights Under Malaysian PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Request access to personal data we hold about you.
- Request corrections to inaccurate, incomplete, or outdated data.
- Withdraw consent to receive marketing or promotional messages at any time.
7. Contact Us
If you have questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact:
- Business Name: ByJordonCho On-Site iPhone Battery Replacement
- WhatsApp / Phone: +60 17-558 5265
- Email: jordon2005@live.com
- Operating Hubs: Subang Jaya / Sunway / Bukit Jalil, Selangor & Kuala Lumpur, Malaysia